warung255 Privacy Policy

What we collect on warung255

We collect information in two categories: account data and activity data. Account data includes your email address, phone number, full name, date of birth, and identity document details (ID number, address). We request this information during account registration and KYC (Know Your Customer) verification before your first withdrawal.

Activity data includes your login timestamps, games you access, deposits and withdrawals, and transaction history. This data helps us detect fraud, process refunds, and respond to your support requests. We also collect technical data—your device type, IP address, and browser—to maintain platform security and improve performance across Android, iOS, and desktop.

We do not collect payment card numbers or bank account credentials. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, those payment processors handle your financial information separately. We receive only confirmation that your deposit succeeded, not the underlying account details.

How we use and store your data

We use your account data to prevent fraud and verify identity before withdrawals. Your activity data helps us detect unusual patterns—for example, if someone attempts to log in from a new device, we may ask for additional verification. We never use your data to build marketing profiles or sell information to advertisers.

We store your warung255 data on servers that may be located outside your jurisdiction. For example, some backup servers may sit in data centres outside Indonesia. All data in transit and at rest is encrypted. Access to your information is limited to warung255 staff who need it to process payments, respond to support requests, or investigate security issues.

We retain your account data as long as your warung255 account is active. If you request account deletion, we delete personal information within statutory timelines, though we retain transaction records as required by anti-money-laundering and tax regulations.

Data retention

We keep your warung255 account data while your account is active. Transaction records are retained per legal requirements, even after account closure.

Encryption standard

All data between your device and warung255 servers uses TLS (Transport Layer Security). Data is encrypted at rest using AES-256.

Third-party access

Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, banks) may see data necessary to process transactions. We do not share account data with other third parties.

Cookies and tracking on warung255

We use cookies to remember your login and keep you authenticated on warung255. These cookies are essential for the platform to function—without them, you would log out after each page load. We also use cookies to track which games you view, how long you spend in each section, and whether you complete transactions. This helps us improve the warung255 interface.

We do not use cookies to track you outside warung255 or share cookie data with advertisers. Your browser settings allow you to disable cookies, but this will prevent warung255 from working properly. We recommend leaving cookies enabled for your Android app and iOS browser access to warung255.

Your rights regarding warung255 data

You have the right to access, correct, or delete your warung255 account data. To request your data, contact our support team—they can provide a download of all information we hold about you. To correct information, log into your account and update your profile. To delete your account, request deletion through support and we will remove personal data within statutory timelines.

You also have the right to object to processing. If you believe we are misusing your data, you can lodge a complaint with your local data protection authority. In Indonesia, this is typically the Komisi Informasi (Information Commission) or similar regional authority.

We do not use automated decision-making (such as algorithms) to reject your withdrawal or suspend your account based solely on data analysis. Account suspensions are reviewed by human staff and communicated with reason.

Third-party services on warung255

We use third-party services to operate warung255. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle deposits and withdrawals. These services have their own privacy policies—when you initiate a payment, you interact directly with their systems. We recommend reviewing their privacy terms.

We also use analytics services to track platform performance and user behaviour at an aggregate level. These services do not receive personal information like your name or email—only anonymized usage patterns. Live-dealer games are powered by external studios; we do not share personal data with those studios beyond what is needed for your session (username and session ID).

We do not knowingly share warung255 data with advertisers, data brokers, or marketing companies. If we ever change this practice, we will update this policy and notify you.

Changes to our warung255 privacy policy

We may update this privacy policy from time to time. If we make material changes—such as increasing data retention or sharing information with new third parties—we will notify you by email and update the policy on this page. Your continued use of warung255 after we publish changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically. You can see the last update date at the bottom of this page (if shown). If you have concerns about changes, contact our support team.

Contact us about privacy

If you have questions about how we handle your data or want to request access, correction, or deletion of your warung255 information, reach out to our support team. They can be contacted via in-app chat, email, or our contact form on the support page. Teams in Jakarta, Surabaya, Bandung, and Medan handle privacy requests during standard business hours.

We aim to respond to data requests within 14 days. Complex requests may take longer, but we will communicate timelines. If you are not satisfied with our response, you have the right to escalate your complaint to your local data protection authority.

This privacy policy is effective as of the date shown at the bottom of this page. We are committed to protecting your information on warung255 and maintaining transparent data practices.